Explanation and evaluation of a four step model for crisis management planning process

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Bob, Ferdi, Koen, Tobias Lensker

Author: Hamidizadeh, M.R., Hosseini, S.M., Ali Anoosheh, M.B.A.

Title: Explanation and evaluation of a four step model for crisis management planning process

Year of Publication: 2011

Journal: Canadian Social Science

Volume: 7 Issue: 5

Source: http://www.cscanada.net/index.php/css/article/view/J.css.1923669720110705.480

Keywords: business, crisis, equilibrium, gestalt switch, management, organization, quantitative

Abstract: The aim of this paper is to assess the crisis management planning process based on a four step's model at South West Power Generation Management Company in IRAN. In this research, the plan of company was assessed to meet contingent crisis based on crisis management planning process containing: finding risks and vulnerable issues, preparing plans and scenarios to meet crises organizing and training management team, and performing plans experimentally. The method of research was descriptive- analytical and statistical population included all 48 personnel of the company in different job levels (Top, Middle, and Executive) who were conferred in a referendum. Research tool as a questionnaire of 27 questions with Cronbach’s Alpha coefficient 0.95 prepared to plan crisis management. This research was conducted by performing a chi-square test to assess questions and “One-variable (t)” test to evaluate hypothesis of research, regard to the complexities of social and human relationships, technologies used in the industry, national and international regulations, climate and region conditions and other effective factors, occurring crisis is seemed as usual and inseparable in the life period of that organization. Thus, the production affairs, human resources and the credit of the organization has been affected and even misguided in their principle goals due to these crises. Therefore, it was revealed the analysis of the findings of this research was weak in comparison with that of theoretical findings.


Bob, Ferdi, Koen, Tobias Lensker