Implications of ICT for knowledge management in globalization

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Authors: K.X. Li, J.J.M. Ng

Publication Year: 2003


Journal: Information Management & Computer Security

Volume: 11

Issue: 4

Categories: Information Management


ICTs are the enabling technologies behind Knowledge Management, and alongside MNEs, they are the driving forces behind globalization. The authors link the performance of Multinational Enterprices (MNEs) with globalization and effective knowledge management, and relate all three with what they call the information revolution (which can be related to Perez’ (Perez, 2004) article on Technological Revolutions). The authors argue that this revolution has changed competition, both through altering industry structures, by creating competitive advantages, and by creating whole new businesses. The authors outline different views on knowledge management in the literature, and critically reflect on Hendriks’ model (Hendriks, 2001) of knowledge management. The model is introduced, and the five dimensions of the model are described. Following this the author gives suggestions as to how the model can be improved upon, through research. A salient point in that the authors draw out from Hendriks’ model, is that knowledge management can refer to widely different approaches in the literature: knowledge storage, knowledge processes or flow, organizational learning, knowledge measurement/assets.