Information Systems and Organizational Change
Authors: P.G.W. Keen
Publication Year: 1981
Journal: Communications of the ACM
This paper discusses long-term change in organizations in relation to information systems. It reviews causes of social inertia, resistance and counterimplementation. It stresses the pluralistic nature of organizations. Tactics for managing change rely on incremental, facilitative approaches. These limit strategic change which requires coalition-building and careful attention to political mechanisms.