Information Systems and Organizational Change

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Authors: P.G.W. Keen

Publication Year: 1981


Journal: Communications of the ACM

Volume: 24

Issue: 1

Categories: Revolt, Revolt, Organizational Change, Revolt


This paper discusses long-term change in organizations in relation to information systems. It reviews causes of social inertia, resistance and counterimplementation. It stresses the pluralistic nature of organizations. Tactics for managing change rely on incremental, facilitative approaches. These limit strategic change which requires coalition-building and careful attention to political mechanisms.