Knowledge management component in managing human resources for enterprises

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Authors: L. Zhang, H. Wang, X. Cao, X. Wang, K.Zhao

Publication Year: 2012


Journal: Information Technology and Management

Volume: 13

Issue: 4

Categories: Information Management


Both human resources and knowledge are valuable assets for enterprises; therefore, effective management of these assets becomes inevitably critical for business success. While human resource management systems have been a research topic for more than two decades, knowledge management systems applied to human resource management are relatively new to both academia and industry. This study examines the use of knowledge management in a business environment such as human resource management. The evolution of information systems and information processing in the human resource management domain is presented, and a knowledge-based decision support system for human resource management is proposed. The way IT influences business nowadays is not just about improving efficiency, effectiveness and productivity, but it also creates new practices in the way organizations manage their existing and create new business processes. Due to the large amount of data, information and knowledge being processed in human resource management IT’s role within this field is at least substantial and therefore a good example of business and IT combined. Efficient use of IT within the field of HR leads to increased business results and new operational possibilities. IT has been used to process data and information, but how to support in managing knowledge is a new field of work. Where data and information are about raw facts and meaningful data, knowledge is about experiences, business practices and solutions. It adds another layer. The authors see knowledge manage as “the process of acquiring, processing, codifying, storing, distributing and applying knowledge”. The question is how IT can support this. The adaptive cycle of change is about recognizing in what state an organization is, so it knows how to handle and what to focus on. Decision support systems, knowledge management systems, help organizations to better understand problems and thus help them find their position on the adaptive cycle. Using a variety of information, decisions, rules and models it helps people make decisions on how to cope with their current situation. It helps people on how to achieve the highest results. A decision support systems does so by self-learning. The authors explain how this is works with three steps: • “The knowledge, models, or algorithms related to the solution are analyzed and compared regarding their effectiveness and efficiency. • The award-based mechanisms are applied. The decisions from the analytical system are compared with those of experts and suggestions and knowledge never used in the solution are provided. • Adjust the conditions and scopes of each algorithm and model, according to the results of the specific cases.” As the world businesses operate in changes quickly and significantly, human resource management, like all business processes, becomes more and more complicated. IT, and especially knowledge management, can be used to apply knowledge whenever needed, creating more intelligent systems and solving various human resource management issues.