Making crisis a momentum for change within public services

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Authors: C. Rochet

Publication Year: 2007


Journal: International Journal of Public Sector Performance Management

Volume: 1

Issue: 1

Categories: Organizational Change, Gestalt Switch, Revolt


The public sector is traditionally presented as reluctant to change. Using an adaptive systems framework and following a grounded theorising approach, I analyse four cases of successful organisational transformation through the management of crises as a momentum for change. Crises help only if they are managed as such a momentum. My conclusion is that appropriate crisis management may lead to a performing organisation. I stress the key success factors for a successful management of crisis as a momentum for change: learning is the key point and public managers appear to have a fair ability to learn.