Managing the unexpected chapter 1 and 2

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Authors: K.E. Weick, K.M. Sutcliffe

Publication Year: 2001


Title: Managing the unexpected: Assuring High Performance in an Age of Complexity

Publisher: Jossey-Bass

Edition: 2 edition

ISBN: 978-0787996499

Categories: Technical Innovation, Organizational Change, Resilience


Weick explains how management can create a more resilient organization. His point of view is when organizations are confronted with disasters, all his examples are about natural occurring disasters or problems / accidents occurring because of human or mechanical failure. The way he describes how to prepare an organization for these kind of events is also applicable when organizations are confronted witch disrupting new technology or new fast growing competition. The focus of the organizational resilience is differed, the mindset is the same