Mini case study IND

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Contributors

Reinier van der Plank

The phases of change at the IND

Organization: IND

Author: Eric klein Goldewijk

Course: (V)ODC 2013/2014

Keywords: mini case study

Abstract

The Immigration and Naturalization Service of the Netherlands has introduced INDiGO, an award winning architecture. This paper discusses the change process based on the concept of the Adaptive Cycle as described by Abcouwer and Parson.

Contributors

Reinier van der Plank