Mini case study Playstation Network

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Contributors

Sakif Surur, Toon

PlayStation Network Outtage

Organization : Sony Computer Entertainment Inc.

Author : Sakif Abdillah Surur

Course : (V)ODC 2014/2015

Keywords : PlayStation Network outage; Adaptive cycle; Information breach;

Abstract
PlayStation Network service experienced an outage and intrusion on 20th April 2011, Millions of user cannot access the service and there are possibilities of stolen sensitive information such as customer credit card information. Multiple ways has been done to handle this crisis, from internal to external actions. At the end it is handled very well but still has a big impact on PlayStation Network’s earnings. This case is an example of an Adaptive Cycle. It has equilibrium state, crisis, new combination, and entrepreneurship.

Case File

Contributors

Sakif Surur, Toon