Mini case study Toyota
Author: Yana Ledeneva
Course: (V)ODC 2014/2015
Keywords: case study, Toyota, adaptive cycle, change management
This case devotes to the crisis Toyota company overcame in 2009-2010. During this time the company, known for its excellent quality, had to recall millions of its cars because of engineering mistakes, which would lead to accidents and even deaths. Why these mistakes occurred, what happened in the company, what was the solution to existing problems and the stages of implementation of changes will be discussed in this paper.