Mini case study Toyota

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Organization: Toyota

Author: Yana Ledeneva

Course: (V)ODC 2014/2015

Keywords: case study, Toyota, adaptive cycle, change management


This case devotes to the crisis Toyota company overcame in 2009-2010. During this time the company, known for its excellent quality, had to recall millions of its cars because of engineering mistakes, which would lead to accidents and even deaths. Why these mistakes occurred, what happened in the company, what was the solution to existing problems and the stages of implementation of changes will be discussed in this paper.