Moving from Crisis to Entrepreneurship: IT-support Facilitating Organisations in Resolving Crises
by Jordi Daniels
This thesis is a qualitative study on the adaptive cycle of resilience. The thesis starts with a systematic literature review and uses thirteen qualitative interviews in the empiric study. Organisations live in constant uncertainty and deal with highly dynamic times. The question if organisations will fall into crisis is superfluous, as the question should ask when organisations will fall into crisis. Crisis is inevitable, and organisations should build up adaptive capacity and organisational resilience to prepare for crisis. IT-support influences – through the dynamics of management, change agents, information systems, and learning – the organisations that fell into a crisis and want to move back to organisational certainty. It is evident from the empiric study that IT-support plays a crucial role in the adaptive cycle of resilience. It appears that organisations that keep the dynamics in mind have; a larger chance to escape the vicious cycle of crises, a lower magnitude and abruptness of change, an increased chance of creating an organisation that is flexible, adaptive, and resilient.
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