Organizational problem solving: Strategies for solving well-deﬁned and ill-deﬁned problems and the inﬂuence of individual factors
by Stefan Pel
Organizations face a constant changing environment and organizational problems arise. Eﬀective knowledge management is a challenge that managers have to address. A learning environment can support organizations and connect the right individual to the right problem. This exploratory study examines the factors contributing to problem solving in organizational settings. A theoretical foundation on problem solving, personality traits and the distinction between wellstructured and ill-structured problems will lead to a comprehensive view on the ﬁeld. An extensive questionnaire aimed at managers will answer the question whether individual personal factors inﬂuence the usage of diﬀerent problem solving strategies and whether well-deﬁned and ill-deﬁned problems are approached in a diﬀerent manner. This research provides a framework for further research, building on the results that show that there is a diﬀerence in the utilization of problem solving strategies for diﬀerent types of problems and that individual factors play a minor role.
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